Blomp Support Forum Redesign

Client: Blomp

Role: Project Owner – UX, Content, and Delivery

Timeline: 2023

Tools Used: WordPress, Trello, Slack, Google Docs, Canva

Project Overview:

Blomp’s public support forum was outdated and poorly structured, affecting both customer experience and brand trust. A full redesign was needed to improve usability, brand alignment, and issue resolution speed.

My Contribution:

• Initiated and led the complete revamp of Blomp’s support forum

• Created the structure, user flow, and tone for the updated forum experience

• Managed the designer and web developer: assigned tasks, provided feedback, tested drafts

• Rewrote help topics, cleaned outdated threads, and reorganized categories for easier navigation

• Ensured the final design aligned with brand visuals and was mobile-optimized

Impact:

✅ Created a more intuitive, user-friendly support experience
✅ Reduced confusion and support ticket volume by improving self-service success
✅ Strengthened Blomp’s professional image and trust through design + content consistency
✅ Enabled better SEO for support topics and issue-based content