NOC Operations & Alert Management – AiNET

Client: AiNET

Role: NOC Operations Support

Timeline: Ongoing

Tools Used: Internal NOC System, Slack, Email, Ticketing System, Google Sheets, ChatGPT

Project Overview:

AiNET’s global infrastructure required round-the-clock monitoring to ensure uptime and stability. The NOC (Network Operations Center) team was overwhelmed by a high volume of system-generated alerts, many of which were false positives or duplications. This created noise, delayed response times, and increased team fatigue.

My Contribution:

• Monitored real-time NOC alerts to catch critical service issues

• Filtered high-priority alerts from false alarms, duplicates, or low-risk signals

• Communicated directly with engineers and developers to escalate only meaningful issues

• Documented common alert patterns to reduce future false positives

• Maintained clear logs and helped streamline internal handoffs between support teams

Impact:

✅ Contributed to reducing unnecessary ticket noise and supported a 79% decrease in alert volume
✅ Enabled faster, more focused incident response from the core NOC team
✅ Improved internal coordination by documenting alert escalation guidelines
✅ Built early-warning habits for infrastructure issues, helping prevent service disruptions